Wednesday, May 11, 2011

Facebook Flubs it again

Dear Facebook users-
Click the image to go to the "original" Metalsmiths Unite group
re: the archiving of your already established group....(I just went through this with my group of over 1200 members, Metalsmiths Unite)

if you are an administrator of a "group to be archived"
I just wanted to let you know how the whole thing worked out for us- because you may save yourself a lot of hassle in the long run.
last week:
  • we were informed that our page was to be archived
  • and told that if we didn't update that we would lose all of our members and most of our recent posts.
  • then we weren't given an "update" button for our group- only a link to making a new page.
Not having a date of when they would archive the page led me to believe it could happen at any time- and that I would lose the membership and information that our group had accumulated over the past 3 years....

So......I made a new group- invited my friends, notified all the members of the old group....and started re-establishing the community.....
Click on this image to go to the "new" Metalsmiths Unite 2.0 group

a week went by....and guess what? Facebook then added an "upgrade" button to the original group- making all of the re-organization absolutely a waste of time, and essentially dividing my "metalsmiths Unite" group.  (Which is now cut in two- as "Metalsmiths Unite" and Metalsmiths Unite 2.0)

Needless to say I am really irked by the way Facebook fumbled this transition- if they had given a schedule to the upcoming archiving I wouldn't have been afraid of losing my group, and if they had put an upgrade button on the group in the first place I wouldn't now be sitting on a divided group.
And I know for a fact that there are many many more groups out there that are going through the same thing-
it's as if Facebook had NO CLUE as to how to transition to a new format- and no clue as to haw to inform their users how to make the transition.

They yelled "Fire" into a crowded theater....waited as  people panicked, blew out the candle then opened the exit doors

Nice job, Facebook.

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